Knowledgebase
How To Add Users manually

Managing Users

Users and groups are accessed under the Users & Groups tab. Users and groups can be added manually or
through LDAP Discovery or CSV upload.

An administrator can add a user and group by providing basic details through a web form. Users can only be
added if their SMTP address domain has already been registered.

To add a user:

  1. Click on the Users & Groups tab.
  2. Click on the Users tab.
  3. Click on Add a User button.
  4. Fill in the required information (*Required Fields).
    First Name: The first name of the user.
    Surname: The last name (surname) of the user.
    *Email Address: The primary email address of the user.
    *User Privileges: The role of the user:
  5. Click Save.

When you create an End-User a welcome email is sent by default. Users will be directed to click on an encoded
URL in order to set their own password.

To reset a users password:

  1. Click on the Users & Groups tab.
  2. Click on the Users tab.
  3. Locate the user you wish to update.
  4. Click the users name or the edit button.
  5. Click on Reset Password.
    This will automatically send user an email with a link to create a new password.

To update a user:

  1. Click on the Users & Groups tab.
  2. Click on the Users tab.
  3. Locate the user you wish to update.
  4. Click the users name or the edit button.
  5. Update information as needed.
  6. Click Save.

To delete a user:

  1. Click on the Users & Groups tab.
  2. Click on the Users tab.
  3. Locate the user you wish to delete.
  4. Check the checkbox next to the user.
  5. Click the Select list and select Delete.
  6. Click Apply.

To add an alias to a user:

  1. Click on the Users & Groups tab.
  2. Click on the Users tab.
  3. Click on the name of the user you wish to add the alias to.
  4. Click on the Aliases tab.
  5. Click Add Alias.
  6. Type the alias into the text box.
  7. Click Save.
  8. Repeat as necessary.

 

To watch a video "How To" on this please go to the following link:  How to Manually Create Users

 

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