Knowledgebase
Issues with web forms and not receiving email

Web Form Messages Not Received

We have frequent issues with web form messages not coming into the Proofpoint Essentials service.

One of the key statements is: "This works to any other recipient, just not my domain name."

We ask that you check these items:

  • Your domain name is not listed on your local DNS file that is generating the emails. (The server will not look at an external MX if the domain is local.)
  • The IP address you are using is not on any of our blacklists.
  • The email you are generating is RFC compliant. (Please see DNS Sanity check.)
  • Please check your logs to see if you make a connection to our MX records, or for any other connection issues.

 

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