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Why do I keep getting a 554 5.7.1: Relay access denied [http://support.proofpointessentials.com/index.php?/Knowledgebase/Article/View/242/0/error-codes]? Proofpoint Essentials is a closed relay system. This means that all mail going through the Essentia...
Customers hosted on Office 365 may prefer to use Azure (Classic Portal only) Active Directory to sync users and groups to Proofpoint Essentials. This will allow you to import: • Active users (including both primary email address and user aliases) • Dist...
BOUNCES AND DEFERRALS TROUBLESHOOTING: DELIVERED: Messages that are sent through Proofpoint Essentials platform and are delivered. QUARANTINED: Message that are quarantined by one of the filters on the platform. * These messages can be released fr...
Building and Sending Reports in Proofpoint Essentials * To build a report Select REPORTS * On the Left Report Panel SELECT THE REPORT you want to view. * There CONFIGURE the report with data points you want to view. * On the Right hand side ...
The following information details the CA TLS for Proofpoint Essentials outbound email: COMMON NAME: *.proofpointessentials.com SANS: *.proofpointessentials.com, proofpointessentials.com ORGANIZATION: Proofpoint, Inc. LOCATION: Sunnyvale, Californi...
When moving from one filtering service to another, or setting up for the first time, there are steps to include when setting up Proofpoint Essentials that may be forgotten outside of our standard steps. Remember to add in our IP ranges [1] into your...
CHECK WHEN USER DIGEST LAST RAN These are the steps to see when the user's digest last ran * Log into your user portal, i.e US1 or EU1. * If you are a partner, look through your customer list by searching. * Once the domain is located, go to t...
COMMON ERROR CODES DELIVERY SUMMARY: Any time you see, “_This message was rejected by its destination for reasons outside the control of Proofpoint Essentials, and got returned to the sender_”, this literally means that this is outside our control, and ...
When releasing an email from quarantine digest I am presented with the following error: 'User does not exist or is invalid' To resolve this please generate a new digest from the User Interface or wait until a new digest is delivered. Once a new digest...
TICKET CREATION For these processes, we highly recommend providing the details directly in our ticketing system by attachments. Please make sure when submitting, follow these ticketing processes: Creating a ticket Updating a ticket FALSE POSITIVE (F...
The Proofpoint Essentials system has been changed in May 2015, the most notable change is the addition of Sender Lists [1] rather than the traditional adding an allow/block to the filters. The below is a listing of the End-User Sender Lists - Block ...
Remember to enter/edit Page Settings (Summary text, Stage classification, tags) and Page Restrictions as required. OVERVIEW Google may route "internal" mail externally causing an issue with Proofpoint Essential's spoof protection. There are two opt...
Channel Admins and Organization Admins can change the contents of the default Proofpoint Essentials notifications emails as they would desire to be. These notifications emails are user's "WELCOME", "PASSWORD RESET" and "DIGESt". CHANNEL ADMINS: ...
ENABLE ACTIVE DIRECTORY SYNC If you have Active Directory located on your premises, you can use Proofpoint Essentials Active Directory Sync option to add and automatically sync user accounts and groups between environments. Before you begin, you ...
PERMALINK: (This link helps support to quickly navigate to the email you have a question about. GENERAL DESCRIPTION: * Envelop Sender: Where the message originated from. * From Header: Where the message said it was from. * Subject: Subject of th...
Proofpoint Essentials now offers protection against impostor email threats (also known as spoofing), business email compromise or CEO fraud. Suspected imposter emails are identified as inbound messages from the internet where the "from" domain is one o...
If your IP is listed on SORBS, please follow the steps below to address your IP listing. The process to de-list your IP from SORBS is found on their SUPPORT PAGE [HTTP://WWW.US.SORBS.NET/CONTACT/SUPPORTREQ.SHTML]. NOTE: One thing to note is that you n...
As of the release for May 2015, we no longer require individual or large filters for a safe or blocked sender. A new tab under Company Settings has been made named "SENDER LISTS." An individual list exists for Blocked or Safe senders. MANUAL ADDING T...
As part of the Proofpoint Essentials spam scanning, the senders SPF record can contribute to the overall spam score of the message. Proofpoint Essentials does not block an email outright for SPF entry. This is because there are a large number of domain...
When I receive an email to my Office 365 account this email has failed SPF checking by Office 365 e.g. Authentication-Results: spf=fail (sender IP is xx.xxx.xx.xx) When routing mail through an Email Security service such as Proofpoint Essentials, the ...
Messages processed through Proofpoint Essentials go through various stages in a particular order which is outlined below for both inbound and outbound. INBOUND MAIL FLOW: * PDR - Proofpoint Dynamic Reputation [http://support.proofpointessentials.com...
If you create a filter with this option, then it will come into effect when the engine module responsible for decomposing an email into parts does not know what an attachment is supposed to be. This can happen when the MIME part doesn't have a filename...
The permissions of the user are written to the archive configuration the first time they access the Archive tab based on their role in the Proofpoint Essentials interface. If the user was to first login to the archive as an End User and then later c...
Proofpoint Essentials Filters will allow you to search for word(s) within parts of the message, including the Email Subject, Email Headers, Email Message Contents, and the entire Raw Email (up to 10,000 lines.)  The Raw Email option will be reviewing all ...
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