Knowledgebase
Sender Lists - Safe and Block

As of the release for May 2015, we no longer require individual or large filters for a safe or blocked sender. A new tab under Company Settings has been made named "Sender Lists." An individual list exists for Blocked or Safe senders.

 

Manual Adding to lists

  1. Once logged in, from Company Settings, go to Sender Lists
  2. The top block is the Blocked Sender List. The bottom block is the safe senders.
  3. To add addresses or domains (*@domain.com) to the list, type them in the text box and use a line, comma or semi-colon to separate them
  4. Click the Save button at the bottom to ensure your lists are saved.

 

Blocked Senders: Messages from addresses or domains that you include on the Blocked Sender list will be quarantined.

Safe Senders: Messages from addresses or domains that you include on the Safe Sender list will not be quarantined.

 

Adding from Logs

Note: This action can only be performed if a previous filter was not used, as to not create conflicting filters.

  1. From the logs page, do your search.
  2. Click on the 'detail' button
  3. Depending on what you searched for, drop down menus will appear on certain items
    • Envelope Sender - not the same as the 'from.' This is typically used on mailling lists.
    • 'From' Header - this is what you see ont he from line in the message header
    • Recipient - this is who the message is sent to.
  4. Pending the action you chose, it will open the Sender List page and add to the proper list.
    • Allow this adddres
    • Allow this domain
    • Block this address
    • Block this domain
  5. Save the page once it is opened.

 

(6 vote(s))
This article was helpful
This article was not helpful

Comments (0)