Knowledgebase
How to Whitelist an IP Address to Bypass Reputation in Proofpoint Essentials

Whitelist IP to bypass Reputation

If you wish to whitelist an IP in order to bypass Proofpoint's reputation service, you will need to submit a request through our support site. Proofpoint support resources will then review requests and, if approved, whitelist the requested IP address(es). Please ensure your request includes the following:

  • A list of each IP that needs to be whitelisted
  • A reason/justification for each IP to be whitelisted

N.B. CIDRs are not allowed. Any request that includes a CIDR range will be rejected.

Once an IP address bypass exception has been completed, you will still need to whitelist the IP address for content. Please refer to the KB:"Whitelist IP to bypass Spam Filtering"  to perform this action if you have not already done so.

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