Knowledgebase
Auto forwarders for Blackberry Internet Services

We recommend consulting your service provider or internal IT to set-up Blackberry Enterprise servers or the newly implemented OMA service from hosted Blackberry providers to work with the Proofpoint Essentials service.

Auto-forwarding to an external domain. Clients that use Proofpoint Essential’s Outbound relay service for forwarding traffic to Blackberry BIS services will need to carry out the additional configuration steps.

Note: Clients who use Blackberry BIS service from a mobile provider will be unable to have all inbound email auto forwarded to an external domain without some minor configuration changes at their local email server.

Advanced Set-up:

We do not have a step-by-step, as services with Blackberry has changed over time. However, these are key features that need to be done:

  • Ensure DNS forwarding is selected.
  • Add a new SMTP Address space for the entire organization
  • When prompted for the email domain, replace the wild card  *  with the domain of the mobile

It is important that this information is correct, if unsure, please check with your Blackberry Provider. Proofpoint Essentials Support is unable to assist in making changes to your Blackberry services. Please contact your Blackberry provider for additional support assistance.

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