This KB article assumes that an organisation account has been created
in Proofpoint Essentials, and a privileged user account exists and is
being used to manage this organisation. If you have a question related
to POP or IMAP, please see the knowledge bas...
SPECIAL NOTE:
*Use only the data center that was assigned to your company. Failure
to use the correct data center will result in LOST MAIL due to
rejections.
*Please ensure you add our IPs to your firewall's white list. If your
firewall runs a blackli...
The following information details the CA TLS for Proofpoint Essentials
outbound email:
COMMON NAME: *.proofpointessentials.com
SANS: *.proofpointessentials.com, proofpointessentials.com
ORGANIZATION: Proofpoint, Inc.
LOCATION: Sunnyvale, Californi...
CHECK WHEN USER DIGEST LAST RAN
These are the steps to see when the user's digest last ran
* Log into your user portal, i.e US1 or EU1.
* If you are a partner, look through your customer list by
searching.
* Once the domain is located, go to t...
PRE-REQUISITE
These instructions are for the current archive service, not the legacy
archive.
JOURNALING IN EXCHANGE 2013/2016
Exchange 2013/2016 provide multiple methods for journaling
including:
* REMOTE (SMTP) JOURNALING
[HTTP://SUPPORT.PROOFPOI...
CUSTOMER LIST INFORMATION
For Reseller accounts, a list of customers is found in the Customer
tab. You can navigate to the appropriate customer here. However, you
can get more detailed information of accounts as well, expanding the
table to include the i...
We will send to the Admin contact if the following conditions are
true:
* 'Include Admin Contact in the Report' is checked
* Contact Admin is a member of the customer (Not a Parent Admin)
We send to the tech contact if the following conditions are ...
Because reports cannot be disabled in a bulk manner for functional
accounts (under functional accounts tab reports can be enabled
/disabled account by account basis) it would need to be disabled for
all users and functional accounts first and then re-ena...
Proofpoint offers two separate encryption services: One for
Proofpoint Protection Services (PPS, Enterprise Service) and
another for Proofpoint Essentials (PPE, Small - Medium Business
service). In both services, the sender tags the message for
encrypt...
With the introduction of Archive 2.0 we have released the ability for
you to Export emails from your archive with us.
HOW TO
In order to do this you must have Discovery User permissions. If you
do not have Discovery User permissions please follow the A...
To quarantine certain types of attachments that have been encrypted
you can use the following filter criteria:
Company Settings>Filters
Create an Inbound filter with the following logic:
If Attachment Name IS *.zip
AND Attachment Type IS Undeciphe...
Issue : Emails sent inbound to a distribution list are showing
delivered within Proofpoint Essentials but not reaching the
distribution list.
Resolution : Within exchange under the Distribution list properties
there is a parameter that needs to be modif...
Please review the provided PDF for configuring the updated Proofpoint
Essentials Archiving product. This document covers both local
Exchange with SMTP Journaling and IMAP, and Office 365 with SMTP
Journaling.
The following links will go over each conf...
DIFFERENCE BETWEEN GROUPS AND FUNCTIONAL ACCOUNTS
Under the tab : ‘USERS & GROUPS’ within ProofPoint Essentials
there are a couple of sub-tabs mainly Users , Groups , Functional
Accounts etc.
'GROUPS WITHIN PROOFPOINT ESSENTIALS'
GROUPS : These grou...
Only Partners or Direct Support customers are able to log into the
support site to create a ticket. If you are a Partner or Direct
Support customer and need an account please email a request
to essentials-provisioning@proofpoint.com.
NOTE: If you are n...
NOTE: This knowledgebase does not address misclassifications (i.e.
Spam that got through or desired email that got caught) as there is a
separate knowledgebase article for that.
The Proofpoint Essentials Support Team will need specific details in
order ...
Only secure IMAP connections over port 993 are supported in the new
archive solution.
As an alternative we would recommend setting up an SMTP (Local
Exchange) connection. This means you will send your journal reports to
our archive platform using an SMT...
This article explains what to do when AD sync within ProofPoint
Essentials is unable to fetch hidden items from Active Directory even
with the option : ‘Include items hidden from GAL’ (Active
Directory tab -> What to sync) checked.
Parameter on the AD ...
WHAT IS SOCIAL MEDIA ACCOUNT PROTECTION?
Social media account protection provides advanced protection for your
branded social media accounts. It works across all major social
networks, including facebook, twitter, google+, and youtube.
WHAT DOES IT DO?...
THE QUARANTINE DIGEST:
The Digests tab provides access to the Quarantine digest settings and
facilitates the ability to generate a new and current summary report
for the end user.
The generated report contains a detailed list of items currently
presen...
This is a guide on the steps and process for registering with
Proofpoint Essentials SecureMail Portal
Main Steps:
- Receive Encrypted Email from sender
- Register
- Confirmation email , Confirm account after Registration
- Login
Process:
R...
A BASIC INTRODUCTION TO SEARCHING PROOFPOINT ESSENTIALS ARCHIVE 2.0
With archive 2.0 a few functions have been added to searching
messages.
GRANTING ACCESS:
* Administrators can now grant access to any user to search the
archives for a specific set o...
When I receive an email to my Office 365 account this email has failed
SPF checking by Office 365
e.g.
Authentication-Results: spf=fail (sender IP is xx.xxx.xx.xx)
When routing mail through an Email Security service such as Proofpoint
Essentials, the ...
The Access Control page is used to limit the permissions of a system
role that is assigned to a user who has rights to access Proofpoint
Essentials. There are 5 roles available to Proofpoint Essentials users
and they operate with the following permission ...
The permissions of the user are written to the archive configuration
the first time they access the Archive tab based on their role in the
Proofpoint Essentials interface.
If the user was to first login to the archive as an End User and then
later c...
Winmail.dat Attachment – Unable to open
_WHAT IS WINMAIL.DAT?_
_A winmail.dat is a file that can be referred to as a TNEF file.
(_Transport Neutral Encapsulation Format) and is a term for the format
that Outlook utilizes.
_This a file format that is...
