Knowledgebase
Spooling Alerts

What Is Spooling Alerts?

A spooling alert is a notification that is sent to designated contacts when there is a problem with an organizations email queues. An alert notification is sent if queues exceed a pre-defined threshold. An all-clear notification is sent when successful message delivery has resumed.

Configure Spooling Alerts

To enable spooling alerts:

  1. Sign-in to the Proofpoint Essentials user interface.
  2. Type the name of the account you wish to configure in the search bar.
  3. Locate and click the account name when it appears.
  4. Click the Alerts tab.
  5. Click the enable toggle to enable spooling alerts.
  6. Click Send To and choose who should receive the alert.
A spooling alert can be sent to the account's admin or technical contact. You can confirm these contacts by viewing the account information section on the Profile page.
  1. Click Alert Delivery Method and choose the alert delivery method.
A spooling alert can be delivered as an Email or an SMS. In order to deliver an SMS, the contact(s) must have a value configured for mobile number.
  1. Click Save.

To enable spooling alerts for all accounts (Partner access only):

  1. Sign-in to the Proofpoint Essentials user interface.
  2. Click the Customers tab.
  3. Click the Automation Settings button.
  4. Check Enable Spooling Alerts.
  5. Click Send To and choose who should receive the alert.
  6. Click Alert Delivery Method and choose the alert delivery method.
  7. Check Update Spooling Alerts Settings for all existing customers.
  8. Click Save.

Example Alert Notifications

Spooling alerts can be sent as emails, SMS messages, or both. Only one message per alert type is sent to each contact when a queue reaches its threshold. When the alert is cleared, contacts receive an all clear notification.

Email Notification

ALERT

Spooling Fail Email - CUSTOMER.png

ALL CLEAR

spoolingemailclear.png

SMS Notification

ALERT

spoolingalert-sms 2.png

ALL CLEAR

spoolingalert-sms copy.png

User Interface Console

A notification banner will appear on the company setting page when an account is actively spooling. The banner is visible to all users assigned administrator level permissions.

Email Spooling: Email is being spooled for this organization. Please contact your administrator for more information.
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