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This KB article assumes that an organisation account has been created in Proofpoint Essentials, and a privileged user account exists and is being used to manage this organisation. If you have a question related to POP or IMAP, please see the knowledge bas...
The following information details the CA TLS for Proofpoint Essentials outbound email: COMMON NAME: *.proofpointessentials.com SANS: *.proofpointessentials.com, proofpointessentials.com ORGANIZATION: Proofpoint, Inc. LOCATION: Sunnyvale, Californi...
  When moving from one filtering service to another, or setting up for the first time, there are steps to include when setting up Proofpoint Essentials that may be forgotten outside of our standard steps. Remember to add in our IP ranges [http://suppo...
CHECK WHEN USER DIGEST LAST RAN These are the steps to see when the user's digest last ran * Log into your user portal, i.e US1 or EU1. * If you are a partner, look through your customer list by searching. * Once the domain is located, go to t...
PRE-REQUISITE These instructions are for the current archive service, not the legacy archive. JOURNALING IN EXCHANGE 2013/2016 Exchange 2013/2016 provide multiple methods for journaling including: * REMOTE (SMTP) JOURNALING [HTTP://SUPPORT.PROOFPOI...
Office 365 uses Remote Journaling (SMTP Journaling).  This guide will go over the full configuration for both Proofpoint Essentials and Office 365. PROOFPOINT ESSENTIALS ARCHIVE CONFIGURATION * Click on the Archive tab.  If only the current Archive ...
PRE-REQUISITE These instructions are for the current archive service, not the legacy archive. JOURNALING IN EXCHANGE 2013/2016 Exchange 2013/2016 provide multiple methods for journaling including: * Remote (SMTP) journaling * A copy of all emai...
CUSTOMER LIST INFORMATION For Reseller accounts, a list of customers is found in the Customer tab. You can navigate to the appropriate customer here. However, you can get more detailed information of accounts as well, expanding the table to include the i...
We will send to the Admin contact if the following conditions are true: * 'Include Admin Contact in the Report' is checked * Contact Admin is a member of the customer (Not a Parent Admin) We send to the tech contact if the following conditions are ...
Because reports cannot be disabled in a bulk manner for functional accounts (under functional accounts tab reports can be enabled /disabled account by account basis) it would need to be disabled for all users and functional accounts  first and then re-ena...
Proofpoint offers two separate encryption services:  One for Proofpoint Protection Services (PPS, Enterprise Service)  and another for Proofpoint Essentials (PPE, Small - Medium Business service).  In both services, the sender tags the message for encrypt...
With the introduction of Archive 2.0 we have released the ability for you to Export emails from your archive with us. HOW TO In order to do this you must have Discovery User permissions. If you do not have Discovery User permissions please follow the A...
To quarantine certain types of attachments that have been encrypted you can use the following filter criteria: Company Settings>Filters Create an Inbound filter with the following logic: If Attachment Name IS *.zip AND Attachment Type IS Undeciphe...
Issue : Emails sent inbound to a distribution list are showing delivered within Proofpoint Essentials but not reaching the distribution list. Resolution : Within exchange under the Distribution list properties there is a parameter that needs to be modif...
Please review the provided PDF for configuring the updated Proofpoint Essentials Archiving product.  This document covers both local Exchange with SMTP Journaling and IMAP, and Office 365 with SMTP Journaling.  The following links will go over each conf...
DIFFERENCE BETWEEN GROUPS AND FUNCTIONAL ACCOUNTS Under the tab : ‘USERS & GROUPS’ within ProofPoint Essentials there are a couple of sub-tabs mainly Users , Groups , Functional Accounts etc. 'GROUPS WITHIN PROOFPOINT ESSENTIALS' GROUPS : These grou...
Only Partners or Direct Support customers are able to log into the support site to create a ticket.  If you are a Partner or Direct Support customer and need an account please email a request to essentials-provisioning@proofpoint.com. NOTE: If you are n...
NOTE: This knowledgebase does not address misclassifications (i.e. Spam that got through or desired email that got caught) as there is a separate knowledgebase article for that. The Proofpoint Essentials Support Team will need specific details in order ...
Only secure IMAP connections over port 993 are supported in the new archive solution. As an alternative we would recommend setting up an SMTP (Local Exchange) connection. This means you will send your journal reports to our archive platform using an SMT...
This article explains what to do when AD sync within ProofPoint Essentials is unable to fetch hidden items from Active Directory even with the option : ‘Include items hidden from GAL’  (Active Directory tab -> What to sync) checked. Parameter on the AD ...
WHAT IS SOCIAL MEDIA ACCOUNT PROTECTION? Social media account protection provides advanced protection for your branded social media accounts. It works across all major social networks, including facebook, twitter, google+, and youtube. WHAT DOES IT DO?...
THE QUARANTINE DIGEST: The Digests tab provides access to the Quarantine digest settings and facilitates the ability to generate a new and current summary report for the end user. The generated report contains a detailed list of items currently presen...
A BASIC INTRODUCTION TO SEARCHING PROOFPOINT ESSENTIALS ARCHIVE 2.0 With archive 2.0 a few functions have been added to searching messages. GRANTING ACCESS: * Administrators can now grant access to any user to search the archives for a specific set o...
 TO SET UP A CONNECTION FIRST YOU WANT TO: * Activate Archive in FEATURES under COMPANY SETTINGS in Essentials Platform. * Next Find the ARCHIVE Tab. * In Archive you will find click on the GEARBOX on the right.  There you will see *MS EXCHANGE SER...
When I receive an email to my Office 365 account this email has failed SPF checking by Office 365 e.g. Authentication-Results: spf=fail (sender IP is xx.xxx.xx.xx) When routing mail through an Email Security service such as Proofpoint Essentials, the ...
The Access Control page is used to limit the permissions of a system role that is assigned to a user who has rights to access Proofpoint Essentials. There are 5 roles available to Proofpoint Essentials users and they operate with the following permission ...
The permissions of the user are written to the archive configuration the first time they access the Archive tab based on their role in the Proofpoint Essentials interface. If the user was to first login to the archive as an End User and then later c...
Winmail.dat Attachment – Unable to open _WHAT IS WINMAIL.DAT?_ _A winmail.dat is a file that can be referred to as a TNEF file. (_Transport Neutral Encapsulation Format) and is a term for the format that Outlook utilizes. _This a file format that is...
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