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This KB article assumes that an organisation account has been created in Proofpoint Essentials, and a privileged user account exists and is being used to manage this organisation. If you have a question related to POP or IMAP, please see the knowledge bas...
 SPECIAL NOTE: *Use only the data center that was assigned to your company. Failure to use the correct data center will result in LOST MAIL due to rejections. *Please ensure you add our IPs to your firewall's white list. If your firewall runs a blackli...
Only Partners or Direct Support customers are able to log into the support site to create a ticket.  If you are a Partner or Direct Support customer and need an account please email a request to essentials-provisioning@proofpoint.com. NOTE: If you are n...
Only secure IMAP connections over port 993 are supported in the new archive solution. As an alternative we would recommend setting up an SMTP (Local Exchange) connection. This means you will send your journal reports to our archive platform using an SMT...
This article explains what to do when AD sync within ProofPoint Essentials is unable to fetch hidden items from Active Directory even with the option : ‘Include items hidden from GAL’  (Active Directory tab -> What to sync) checked. Parameter on the AD ...
WHAT IS SOCIAL MEDIA ACCOUNT PROTECTION? Social media account protection provides advanced protection for your branded social media accounts. It works across all major social networks, including facebook, twitter, google+, and youtube. WHAT DOES IT DO?...
THE QUARANTINE DIGEST: The Digests tab provides access to the Quarantine digest settings and facilitates the ability to generate a new and current summary report for the end user. The generated report contains a detailed list of items currently presen...
This is a guide on the steps and process for registering with Proofpoint Essentials SecureMail Portal Main Steps: - Receive Encrypted Email from sender - Register - Confirmation email , Confirm account after Registration  - Login  Process: R...
A BASIC INTRODUCTION TO SEARCHING PROOFPOINT ESSENTIALS ARCHIVE 2.0 With archive 2.0 a few functions have been added to searching messages. GRANTING ACCESS: * Administrators can now grant access to any user to search the archives for a specific set o...
The permissions of the user are written to the archive configuration the first time they access the Archive tab based on their role in the Proofpoint Essentials interface. If the user was to first login to the archive as an End User and then later c...
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