Knowledgebase : Setup
       
 SPECIAL NOTE: *Use only the data center that was assigned to your company. Failure to use the correct data center will result in LOST MAIL due to rejections. *Please ensure you add our IPs to your firewall's white list. If your firewall runs a blackli...
Effective Friday, August 19th, new domains being enabled for email relay purposes will require a simple step to verify domain ownership. This industry standard verification technique is part of Proofpoint’s ongoing efforts to improve the security posture ...
In order to register a domain for email relay within Proofpoint Essentials, you will need verify ownership of the domain. STEP 1: CREATE YOUR DOMAIN IN PROOFPOINT ESSENTIALS * Login to Proofpoint Essentials * Click on _Company Settings_ * Cl...
In order to register a domain for email relay within Proofpoint Essentials, you will need verify ownership of the domain. STEP 1: CREATE YOUR DOMAIN IN PROOFPOINT ESSENTIALS * Login to Proofpoint Essentials * Click on _Company Settings_ * Cl...
This KB article assumes that an organisation account has been created in Proofpoint Essentials, and a privileged user account exists and is being used to manage this organisation. If you have a question related to POP or IMAP, please see the knowledge bas...
Redirecting customers MX records to point towards Proofpoint Essentials is crucial to the successful deployment of the solution and ensures all email is both filtered and delivered. Since we cannot do this for you, it will be necessary to contact your h...
Use the statements in bold text below as a guide to choose the scenario most applicable to you..  They are listed in order or preference: IF YOU HAVE CONTROL OVER YOUR MAIL SERVER AND IT'S FIREWALL, make sure that it can receive incoming SMTP (TCP port ...
This article assumes that the organization in question has an active account in Proofpoint Essentials, is using our inbound email service, and has its user email addresses registered in our Interface. IMPORTANT NOTE:  If you activate Essentials for Outb...
_At Proofpoint Essentials we continue to recommend MICROSOFT Active Directory (LDAP) as the preferred option for adding new customer accounts. This requires minimal on-going management as a setting can be made to automatically _update every 24 hours en...
Adding a new domain to an existing organisation account As the admin, adding a new domain is simple and quick to achieve in these steps. * Go to Company Settings * Go to the sub-heading Domains * Click the New Domain button * Enter a single...
We recommend consulting your service provider or internal IT to set-up Blackberry Enterprise servers or the newly implemented OMA service from hosted Blackberry providers to work with the Proofpoint Essentials service. AUTO-FORWARDING TO AN EXTERNAL...
AUTO USER PROVISIONING (SMTP DISCOVERY)   Auto User Provisioning (SMTP discovery), by default will automatically add unregistered users to the service when three valid messages are received from that unique address (within 30 days), or one valid messag...
Customers hosted on Office 365 may prefer to use Azure (Classic Portal only) Active Directory to sync users and groups to Proofpoint Essentials. This will allow you to import: • Active users (including both primary email address and user aliases) • Dist...
Proofpoint Essentials only processes email for domains and static IPs registered on our user interface. This is so we can safeguard against the security threat of being used as an open relay. As such auto-forwarding practices should be relayed using...
When moving from one filtering service to another, or setting up for the first time, there are steps to include when setting up Proofpoint Essentials that may be forgotten outside of our standard steps. Remember to add in our IP ranges [1] into your...
For customers who are using Office 365 or any other platform that will only accept CIDR format ranges of /24 148.163.128.0/24 148.163.129.0/24 148.163.130.0/24 148.163.131.0/24 148.163.132.0/24 148.163.133.0/24 148.163.134.0/24 148.163.135.0/24 148....
How to Create a Customer Template When adding a new customer to your channel account, you can create custom template to make it easier to set your customer up the way you want. You can find the templates under CUSTOMERS -> TEMPLATES Here you can ...
For the smoothest deployment possible, you should go through the following four phases: 1. ACTIVATION This gives you access to the Administration Console, with one administrative account, one organization, and one server. 2. PILOT Add a small g...
OVERVIEW Digests are used to allow end users to easily view a list of emails that have been quarantined. USER DIGEST The digest allows users to take the following actions when viewing a quarantined email: RELEASE ONCE Allows user to rele...
Email spoofing is the creation of email messages with a forged sender address. It is easy to do because the core protocols do not have any mechanism for authentication. It can be accomplished from within a LAN(Local Area Network) or from an external envir...
Once an account is completely setup on Proofpoint Essentials User Interface according to the getting started guide found, the partners/customers should wait until the top of the 30 minutes for the changes to update across Proofpoint Essentials Network ...
ADMIN GUIDE STATEMENT: You can approve or block specific senders and recipients, based on the email address, domain, subdomain, attachment type, email size, words in the email or header, source country or destination country. The Anti-Spam service detec...
WHAT IS PROOFPOINT ESSENTIALS EMAIL MANAGEMENT PLATFORM? The service accepts and processes mail on behalf of its' subscribing customers. It passes safe traffic on and captures viruses, spam or any malicious content based on the unique set preferenc...
HOW DO I SETUP A DISCLAIMER FOR OUTBOUND EMAIL? When you avail of the Proofpoint Essentials Outbound Relay service, you can setup a bespoke disclaimer for all outbound email sent out from the registered organisation. Simply, Login to the Interfac...
You can have your company's mail server use the Proofpoint Essentials SMTP server for outbound mail. This will use the same scanning as the inbound mail. In addition, using the Proofpoint Essentials SMTP service will allow you to see the messages in th...
Choosing the SMTP Discovery method to add customer accounts will require a certain amount of on-going management attention and administration to ensure accounts are up to date and license balances are accurate. To make this process more manageable f...
When I receive an email to my Office 365 account this email has failed SPF checking by Office 365 e.g. Authentication-Results: spf=fail (sender IP is xx.xxx.xx.xx) When routing mail through an Email Security service such as Proofpoint Essentials, the ...
When a subscribing organization is using the Proofpoint Essentials service the minimum configuration is that one single domain is filtered by the Proofpoint Essentials service and adding users to the Proofpoint Essentials interface is an essential part of...
Proofpoint Essentials filters email for viruses and spam, along with some admin/user defined rules. The service is cloud based (no on premise hardware) and acts as a go-between the internet and your mail server. This is accomplished by modifying the ma...