Knowledgebase : Archive
       
This can be down to a number of factors, please check the items below and if the connection is still not successful log a support ticket and an archive engineer will assist. * Firewall issue. Make sure your firewall is setup to accept connections on po...
This can occur if you have a Throttling Policy set on you IMAP journal account. To check if it is enabled you can turn on IMAP logging as per the Microsoft KB here: https://technet.microsoft.com/en-us/library/aa997690(v=exchg.150).aspx [https://technet.mi...
PRE-REQUISITE These instructions are for the current archive service, not the legacy archive. JOURNALING IN EXCHANGE 2013/2016 Exchange 2013/2016 provide multiple methods for journaling including: * REMOTE (SMTP) JOURNALING [HTTP://SUPPORT.PROOFPOI...
Office 365 uses Remote Journaling (SMTP Journaling).  This guide will go over the full configuration for both Proofpoint Essentials and Office 365. PROOFPOINT ESSENTIALS ARCHIVE CONFIGURATION * Click on the Archive tab.  If only the current Archive ...
PRE-REQUISITE These instructions are for the current archive service, not the legacy archive. JOURNALING IN EXCHANGE 2013/2016 Exchange 2013/2016 provide multiple methods for journaling including: * Remote (SMTP) journaling * A copy of all emai...
Proofpoint Essentials Archiving does support Office 365 through SMTP (Simple Mail Transfer Protocol).  This connection method allows customers to remote journal their email to a unique SMTP address supplied by Proofpoint Essentials. This is the preferred ...
Proofpoint offers two separate encryption services:  One for Proofpoint Protection Services (PPS, Enterprise Service)  and another for Proofpoint Essentials (PPE, Small - Medium Business service).  In both services, the sender tags the message for encrypt...
With the introduction of Archive 2.0 we have released the ability for you to Export emails from your archive with us. HOW TO In order to do this you must have Discovery User permissions. If you do not have Discovery User permissions please follow the A...
Please review the provided PDF for configuring the updated Proofpoint Essentials Archiving product.  This document covers both local Exchange with SMTP Journaling and IMAP, and Office 365 with SMTP Journaling.  The following links will go over each conf...
Only secure IMAP connections over port 993 are supported in the new archive solution. As an alternative we would recommend setting up an SMTP (Local Exchange) connection. This means you will send your journal reports to our archive platform using an SMT...
PLEASE NOTE THIS REFERENCE IS ONLY FOR LEGACY ARCHIVING.  PLEASE REFER TO "GETTING STARTED WITH EMAIL ARCHIVING" [HTTP://SUPPORT.PROOFPOINTESSENTIALS.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/259/17/GETTING-STARTED-WITH-EMAIL-ARCHIVING] FOR OUR UPDATED AR...
Ensure that no capital letters are being used when searching. For example, searching for aaron.thompson@maildistiller.com [1] would return results, whereas searching for Aaron.Thompson@maildistiller.com [2] would not. We are hoping to correct this beha...
A BASIC INTRODUCTION TO SEARCHING PROOFPOINT ESSENTIALS ARCHIVE 2.0 With archive 2.0 a few functions have been added to searching messages. GRANTING ACCESS: * Administrators can now grant access to any user to search the archives for a specific set o...
 TO SET UP A CONNECTION FIRST YOU WANT TO: * Activate Archive in FEATURES under COMPANY SETTINGS in Essentials Platform. * Next Find the ARCHIVE Tab. * In Archive you will find click on the GEARBOX on the right.  There you will see *MS EXCHANGE SER...
After creating a new customer template within the Customers > Templates section there is no 'Enable Email Archive' checkbox under the Features tab. How can this be corrected? This behaviour is as designed. When the 'Enable Email Archive' is checked the ...