Knowledgebase : User Management
       
REGISTERING FUNCTIONAL ACCOUNTS MANUALLY 1. While logged into the user interface, navigate to the USERS & GROUPS > click on FUNCTIONAL ACCOUNTS tab. 2. Click on ADD A FUNCTIONAL ACCOUNT button. 3. Enter the NAME. 4. Enter the EMAIL ADDRESS. 5. S...
CUSTOMER LIST INFORMATION For Reseller accounts, a list of customers is found in the Customer tab. You can navigate to the appropriate customer here. However, you can get more detailed information of accounts as well, expanding the table to include the i...
We will send to the Admin contact if the following conditions are true: * 'Include Admin Contact in the Report' is checked * Contact Admin is a member of the customer (Not a Parent Admin) We send to the tech contact if the following conditions are ...
DIFFERENCE BETWEEN GROUPS AND FUNCTIONAL ACCOUNTS Under the tab : ‘USERS & GROUPS’ within ProofPoint Essentials there are a couple of sub-tabs mainly Users , Groups , Functional Accounts etc. 'GROUPS WITHIN PROOFPOINT ESSENTIALS' GROUPS : These grou...
MANAGING USERS Users and groups are accessed under the Users & Groups tab. Users and groups can be added manually or through LDAP Discovery or CSV upload. An administrator can add a user and group by providing basic details through a web form. Users ca...
To convert a User account to a Functional account: * Go to Users & Groups * From the 'Select' drop-down choose the 'Mass Update' option * Check the box to the left of the User accounts you wish to convert to Functional accounts * From the Role o...
MASS UPDATE The mass update feature allows you to apply a change across all or a large set of users. For example, if you have loaded users as silent users you may want to change them to an end user to ensure they receive the quarantine digest and can lo...
Another way to provision users to the service is with SMTP Discovery. When enabled, SMTP Discovery allows email to be relayed to non-licensed users. Users become licensed-users when manually added within a span of 30 days, a specified number of valid mess...
Choosing the SMTP Discovery method to add customer accounts will require a certain amount of on-going management attention and administration to ensure accounts are up to date and license balances are accurate. To make this process more manageable for y...
CSV Upload This import option allows companies to provision users by loading a Comma-Separated Values (CSV) file. The file can contain a first name, last name, primary STMP address and aliases for all users. Only strategic andchannel administrators a...
When a subscribing organization is using the Proofpoint Essentials service the minimum configuration is that one single domain is filtered by the Proofpoint Essentials service and adding users to the Proofpoint Essentials interface is an essential part of...