Knowledgebase : How To's
       
REGISTERING FUNCTIONAL ACCOUNTS MANUALLY 1. While logged into the user interface, navigate to the USERS & GROUPS > click on FUNCTIONAL ACCOUNTS tab. 2. Click on ADD A FUNCTIONAL ACCOUNT button. 3. Enter the NAME. 4. Enter the EMAIL ADDRESS....
ADDING LARGER CIDR RANGES TO PROOFPOINT ESSENTIALS Currently, Proofpoint Essentials only supports up to /24 CIDR ranges.  However, some 3rd party services such as MailChimp use larger ranges than we support.  In these cases you will need to break up the...
Before jumping straight into the troubleshooting process, it is a good idea to gather some basic information about the problem. Taking a few minutes to better understand exactly how the mail flow issue is impacting the organization can help you to narrow ...
1. Navigate to Company Settings > Filters on the Proofpoint Essentials console 2. Create a New Filter with direction Inbound and give it a relevant name e.g. Geo IP Filter 3. With the scope at Company Level, use the following filter logic: IF Client IP C...
ENCRYPTING AN EMAIL SET-UP If you wish to make use of Proofpoint Encryption service you must be on Advanced package or above. This feature then needs to be enabled. To enable please go to: * Click on Features * Tick check box Enable Email Encr...
TICKET CREATION For these processes, we highly recommend providing the details directly in our ticketing system by attachments. Please make sure when submitting, follow these ticketing processes: Creating a ticket Updating a ticket FALSE POSITIVE (F...
MANAGING USERS Users and groups are accessed under the Users & Groups tab. Users and groups can be added manually or through LDAP Discovery or CSV upload. An administrator can add a user and group by providing basic details through a web form. Users ca...
NOTIFICATIONS Proofpoint Essentials allows organizations to localize and customize the content of end-user system emails including the welcome email, password reset email and the quarantine digest. Content can be localized for the following languages:...
Channel Admins and Organization Admins can change the contents of the default Proofpoint Essentials notifications emails as they would desire to be. These notifications emails are user's "WELCOME", "PASSWORD RESET" and "DIGESt". CHANNEL ADMINS: ...
ENABLE ACTIVE DIRECTORY SYNC If you have Active Directory located on your premises, you can use Proofpoint Essentials Active Directory Sync option to add and automatically sync user accounts and groups between environments. Before you begin, you ...
DOMAINS Every Internet email address includes a domain, which specifies where mail should be sent. For instance, the address joe@mycompany.com directs a message to the user Joe in the domain mycompany.com. In order for a domain to receive filtering fr...
NOTE: This knowledgebase does not address misclassifications (i.e. Spam that got through or desired email that got caught) as there is a separate knowledgebase article for that. The Proofpoint Essentials Support Team will need specific details in or...
How To View Email Header In Outlook The user of Microsoft Outlook can easily view complete email header that is attached to each email to get detailed information about the received email. As headers are not normally visible to a user in actual email. T...
INTERMEDIA SENDING SERVERS If you are an Intermedia customer you will need to add each of the below IP Addresses in as sending servers via the Essentials UI. *_THESE ARE INTERMEDIA’S IPS AS OF NOVEMBER OF 2017. ESSENTIALS SUPPORT WILL NOT BE MONITORIN...
To convert a User account to a Functional account: * Go to Users & Groups * From the 'Select' drop-down choose the 'Mass Update' option * Check the box to the left of the User accounts you wish to convert to Functional accounts * From the Role o...
The following steps should be taken to route email from Proofpoint Essentials to Office 365 CONFIGURE PROOFPOINT ESSENTIALS Locate your MX record for your domain in Office 365 1. Log in to the _OFFICE 365 EXCHANGE ADMIN CENTER (EAC)_ __2. Click on...
The following steps should be taken to route email outbound from Office 365 to Proofpoint Essentials CONFIGURE OUTBOUND RELAYING PROOFPOINT ESSENTIALS The following steps should be taken to route email outbound from Office 365 to Proofpoint Essentials ...
Proofpoint Essentials have implemented logic into our engines to help deal with the recent Dridex campaigns in which emails contain macro enabled attachments. This could cause some legitimate outbound emails to be marked and quarantined as spam. I...
Branding Strategic and Channel Partners have the ability to brand the user interface, welcome emails and quarantine digest with a custom logo and a specific header color. Strategic and channel administrators can only brand their own site. For example: A ...
How do I retrieve internet headers from an email message? The following steps below explain how to provide the Support Team with email headers MICROSOFT OUTLOOK 2010 AND 2013 1.    DOUBLE CLICK the message to open it in a new window 2.    Click File ...
MICROSOFT REMOTE CONNECTIVITY ANALYZER The Microsoft Remote Connectivity Analyzer [https://testconnectivity.microsoft.com/] includes a Message Analyzer tool. Paste the message headers into the field provided and click ANALYZE HEADERS to produce the repor...
Proofpoint Essentials allows End Users, Org Admins, Channel Admins to release quarantine emails from the User Interface (UI). To do this login to the UI * _CLICK ON LOGS_ * _CLICK ON THE USER NAME FOR THE LOGS THAT YOU WISH TO SEARCH_ * _CHOOSE ...
If your IP is listed on SORBS, please follow the steps below to address your IP listing. The process to de-list your IP from SORBS is found on their SUPPORT PAGE [HTTP://WWW.US.SORBS.NET/CONTACT/SUPPORTREQ.SHTML]. NOTE: One thing to note is that you n...
ACTIVE DIRECTORY (LDAP DISCOVERY) The preferred method of user synchronization is via LDAP Discovery using Proofpoint Essentials' Active Directory connector module. This allows the Proofpoint Essentials Platform to import: * Active users (including...
CSV Upload This import option allows companies to provision users by loading a Comma-Separated Values (CSV) file. The file can contain a first name, last name, primary STMP address and aliases for all users. Only strategic andchannel administrators a...
UNDERSTANDING MESSAGE HEADER INFORMATION RETURN-PATH: The return-path email header Outlook is mainly used for bounces. It describes the return-path of the message, where the message needs to be delivered or how one can reach to message sender. If the me...
Although Proofpoint by default quarantines emails with a Javascript (.js) attachment you can override this by creating a filter as shown below below: If Recipient Address IS (you can add multiples and separate with comma or semi-colon) And Attachmen...