Knowledgebase : Digest
       
DIGEST REPORT NOT RECEIVED If you are expecting a quarantine digest report, and have not received it. Here are a few troubleshooting steps to take before contacting Support: 1 – Go to your user account logs, and ensure there has been quarantined mail ...
OVERVIEW Digests are used to allow end users to easily view a list of emails that have been quarantined. USER DIGEST The digest allows users to take the following actions when viewing a quarantined email: RELEASE ONCE Allows user to release a speci...
When releasing an email from quarantine digest I am presented with the following error: 'User does not exist or is invalid' To resolve this please generate a new digest from the User Interface or wait until a new digest is delivered. Once a new digest...
This error occures when a End-user is using outlook when reciving their digest. The End user clicks on the link to release the message and they get the following error message:  _GENERAL FAILURE. THE URL WAS: HTTPS://US1.PROOFPOINTESSENTIALS.COM/APP/REL...
Proofpoint has now added the ability to allow you to preview a message from within the quarantine digest. Click on "Preview" from with the "Action" column and this will open the message in a web browser allowing you to view the contents of the message a...