Knowledgebase : Logs
       
BOUNCES AND DEFERRALS TROUBLESHOOTING: DELIVERED: Messages that are sent through Proofpoint Essentials platform and are delivered. QUARANTINED: Message that are quarantined by one of the filters on the platform. * These messages can be released fr...
Your Administrator or Proofpoint Essentials Support Team may request that you identify messages that you need support for by sending its Permalink to the Proofpoint Essentials Support team. A PERMALINK, in the case of Proofpoint Essentials' Interface is...
PERMALINK: (This link helps support to quickly navigate to the email you have a question about. GENERAL DESCRIPTION: * Envelop Sender: Where the message originated from. * From Header: Where the message said it was from. * Subject: Subject of th...
Proofpoint Essentials allows End Users, Org Admins, Channel Admins to release quarantine emails from the User Interface (UI). To do this login to the UI * _CLICK ON LOGS_ * _CLICK ON THE USER NAME FOR THE LOGS THAT YOU WISH TO SEARCH_ * _CHOOSE ...
ACCESSING LOGS AND REPORTING The email logs can assist in many ways. NOTE:  Email logs are only there if the message got sent and processed by Proofpoint Essentials. REPORTING SPAM FROM USER EMAIL LOGS * Log into the interface URL for your servi...
VIEWING THE LOGS When you log into the Essentials interface, the email logs screen can be easily accessed by selecting the Logs tab on the top navigation. * As an organization administrator you can select the Users/Groups/Functional Accounts tabs to...
As of the release for May 2015, we no longer require individual or large filters for a safe or blocked sender. A new tab under Company Settings has been made named "SENDER LISTS." An individual list exists for Blocked or Safe senders.   MANUAL ADDING ...
In short, this can be done using the 'Status' column in the Email Logs section of the Proofpoint Essentials Interface. Note: Silent users do not have permission to log into the interface, hence cannot perform this action. Please contact your admin to re...
_UI LOGS SAY “DELIVERED” BUT EMAIL IS NOT IN MY INBOX_ _ _ _When looking in your Proofpoint Essential Logs, and you see an email that has a STATUS of “Delivered” but it is not in your inbox. There are a few things to check:_ _ _ _ Click on the “De...
Logs are an important part of troubleshooting mail flow. Keep in mind the logs found on Proofpoint Essentials only tell you what happens to the message once it is accepted and received by one of our MTA’s. HOW TO SEARCH LOGS: Proofpoint Essentials onl...
UNDERSTANDING MESSAGE HEADER INFORMATION RETURN-PATH: The return-path email header Outlook is mainly used for bounces. It describes the return-path of the message, where the message needs to be delivered or how one can reach to message sender. If the me...