Knowledgebase : Provisioning
       
This KB article assumes that an organisation account has been created in Proofpoint Essentials, and a privileged user account exists and is being used to manage this organisation. If you have a question related to POP or IMAP, please see the knowledge bas...
 SPECIAL NOTE: *Use only the data center that was assigned to your company. Failure to use the correct data center will result in LOST MAIL due to rejections. *Please ensure you add our IPs to your firewall's white list. If your firewall runs a blackli...
New domains being enabled for email relay purposes will require a simple step to verify domain ownership. This industry standard verification technique is part of Proofpoint’s ongoing efforts to improve the security posture for our customers. WHAT IS DO...
A common method of securing LDAP communication is using an SSL tunnel . This is denoted in LDAP URLs by using the URL scheme "ldaps". The use of LDAP over SSL was common in LDAP Version 2 (LDAPv2) but it was never standardized in any formal specification....
In order to register a domain for email relay within Proofpoint Essentials, you will need verify ownership of the domain. STEP 1: CREATE YOUR DOMAIN IN PROOFPOINT ESSENTIALS * Login to Proofpoint Essentials * Click on _Company Settings_ * Click ...
This KB article will be for creating user accounts after the domain has been created [Setup Step 1] [http://support.proofpointessentials.com/index.php?/Knowledgebase/Article/View/17/11/setup-step-1-instructions-for-activating-proofpoint-essentials-for-a-d...
Use the statements in bold text below as a guide to choose the scenario most applicable to you..  They are listed in order or preference: IF YOU HAVE CONTROL OVER YOUR MAIL SERVER AND IT'S FIREWALL, make sure that it can receive incoming SMTP (TCP port ...
Redirecting customers MX records to point towards Proofpoint Essentials is crucial to the successful deployment of the solution and ensures all email is both filtered and delivered. Since we cannot do this for you, it will be necessary to contact your h...
This article operates on the basis that the organization in question has an active account in Proofpoint Essentials, is using our inbound email service, and has its user email addresses registered in our Interface. IMPORTANT NOTE:  If you activate Essen...
This article is to consolidate links to features available based on package level and how to configure them. Available features can be enabled under COMPANY SETTINGS > FEATURES ALL PACKAGES: Spam Settings [http://support.proofpointessentials.com/ind...
With the latest release of Proofpoint Essentials customers now have the option to choose additional connection options to their Active Directory (AD) sync configuration Customers can specify what port and encryption level is used to connect to their AD s...
_At Proofpoint Essentials we continue to recommend MICROSOFT Active Directory (LDAP) as the preferred option for adding new customer accounts. This requires minimal on-going management as a setting can be made to automatically _update every 24 hours ensur...
Adding a new domain to an existing organisation account As the admin, adding a new domain is simple and quick to achieve in these steps. * Go to Company Settings * Go to the sub-heading Domains * Click the New Domain button * Enter a single dom...
ADDING LARGER CIDR RANGES TO PROOFPOINT ESSENTIALS Currently, Proofpoint Essentials only supports up to /24 CIDR ranges.  However, some 3rd party services such as MailChimp use larger ranges than we support.  In these cases you will need to break up the...
We recommend consulting your service provider or internal IT to set-up Blackberry Enterprise servers or the newly implemented OMA service from hosted Blackberry providers to work with the Proofpoint Essentials service. AUTO-FORWARDING TO AN EXTERNAL DOM...
When moving from one filtering service to another, or setting up for the first time, there are steps to include when setting up Proofpoint Essentials that may be forgotten outside of our standard steps. Remember to add in our IP ranges [http://support.p...
  For customers who are using Office 365 or any other platform that will only accept CIDR format ranges of /24 148.163.128.0/24 148.163.129.0/24 148.163.130.0/24 148.163.131.0/24 148.163.132.0/24 148.163.133.0/24 148.163.134.0/24 148.163.135.0/24 148....
For customers who are using Office 365 or any other platform that will only accept CIDR format ranges of /24 185.132.180.0/24 185.132.181.0/24 185.132.182.0/24 185.132.183.0/24 185.183.28.0/24 185.183.29.0/24 185.183.30.0/24 185.183.31.0/24
Office 365 uses Remote Journaling (SMTP Journaling).  This guide will go over the full configuration for both Proofpoint Essentials and Office 365. PROOFPOINT ESSENTIALS ARCHIVE CONFIGURATION * Click on the Archive tab.  If only the current Archive ...
PRE-REQUISITE These instructions are for the current archive service, not the legacy archive. JOURNALING IN EXCHANGE 2013/2016 Exchange 2013/2016 provide multiple methods for journaling including: * Remote (SMTP) journaling * A copy of all emai...
The following settings can be found under Company Settings -> Account Settings. CUSTOMER STATUS SETTINGS These settings will allow you to better manage and administrate customer accounts to your business requirements.  The options available within t...
For the smoothest deployment possible, you should go through the following four phases: 1.   ACTIVATION This gives you access to the Administration Console, with one administrative account, one organization, and one server. 2.   PILOT Add a small gr...
OVERVIEW Digests are used to allow end users to easily view a list of emails that have been quarantined. USER DIGEST The digest allows users to take the following actions when viewing a quarantined email: RELEASE ONCE Allows user to release a speci...
Proofpoint Essentials now allows an Admin User to have the ability to disable the automatic delivery of a welcome email; normally sent when a user (partner admin, organization admin, end-user) is provisioned onto the platform To disable this setting: ...
Problem: Disclaimers are not being appended to outbound emails despite being present in the Disclaimer section in the UI. Solution: This problem usually occurs when the disclaimers have been created and edited in Microsoft Word.  Microsoft word adds...
HOW DO I SETUP A DISCLAIMER FOR OUTBOUND EMAIL? When you avail of the Proofpoint Essentials Outbound Relay service, you can setup a bespoke disclaimer for all outbound email sent out from the registered organisation. Simply, Login to the Interface > C...
_DOES PROOFPOINT ESSENTIALS SUPPORT IPV6 ADDRESS’S_ _ WHAT IS IPV6?_ Internet Protocol version 6 is the most recent version of the Internet Protocol, the communications protocol that provides an identification and location system for computers on netw...
Email spoofing is the creation of email messages with a forged sender address. It is easy to do because the core protocols do not have any mechanism for authentication. It can be accomplished from within a LAN(Local Area Network) or from an external envir...
Once an account is completely setup on Proofpoint Essentials User Interface according to the getting started guide found, the partners/customers should wait until the top of the 30 minutes for the changes to update across Proofpoint Essentials Network bef...
Issue : Emails sent inbound to a distribution list are showing delivered within Proofpoint Essentials but not reaching the distribution list. Resolution : Within exchange under the Distribution list properties there is a parameter that needs to be modif...
DIFFERENCE BETWEEN GROUPS AND FUNCTIONAL ACCOUNTS Under the tab : ‘USERS & GROUPS’ within ProofPoint Essentials there are a couple of sub-tabs mainly Users , Groups , Functional Accounts etc. 'GROUPS WITHIN PROOFPOINT ESSENTIALS' GROUPS : These grou...
MANAGING USERS Users and groups are accessed under the Users & Groups tab. Users and groups can be added manually or through LDAP Discovery or CSV upload. An administrator can add a user and group by providing basic details through a web form. Users ca...
Only Partners or Direct Support customers are able to log into the support site to create a ticket.  If you are a Partner or Direct Support customer and need an account please email a request to essentials-provisioning@proofpoint.com. NOTE: If you are n...
NOTIFICATIONS Proofpoint Essentials allows organizations to localize and customize the content of end-user system emails including the welcome email, password reset email and the quarantine digest. Content can be localized for the following languages: •...
Channel Admins and Organization Admins can change the contents of the default Proofpoint Essentials notifications emails as they would desire to be. These notifications emails are user’s “WELCOME”, “PASSWORD RESET" and “DIGESt”. CHANNEL ADMINS: * Lo...
INTERMEDIA SENDING SERVERS If you are an Intermedia customer you will need to add each of the below IP Addresses in as sending servers via the Essentials UI. *_THESE ARE INTERMEDIA’S IPS AS OF NOVEMBER OF 2017. ESSENTIALS SUPPORT WILL NOT BE MONITORIN...
To convert a User account to a Functional account: * Go to Users & Groups * From the 'Select' drop-down choose the 'Mass Update' option * Check the box to the left of the User accounts you wish to convert to Functional accounts * From the Role o...
Customers who have configured a masquerade domain on a virtual SMTP server may experience problems sending outbound emails through the Proofpoint Essentials platform. Proofpoint Essentials does not support the use of masquerade domains - this is because e...
Microsoft recently changed how connector validations work.  Creating a valid connector is a requirement to send outbound mail to Proofpoint and this article provides updated directions to help with this important validation step. NOTE: The issue is due ...
The following steps should be taken to route email from Proofpoint Essentials to Office 365 CONFIGURE PROOFPOINT ESSENTIALS Locate your MX record for your domain in Office 365 1. Log in to the _OFFICE 365 EXCHANGE ADMIN CENTER (EAC)_ __2. Click on...
The following steps should be taken to route email outbound from Office 365 to Proofpoint Essentials CONFIGURE OUTBOUND RELAYING PROOFPOINT ESSENTIALS The following steps should be taken to route email outbound from Office 365 to Proofpoint Essentials ...
WHAT IS PROOFPOINT ESSENTIALS EMAIL MANAGEMENT PLATFORM? The service accepts and processes mail on behalf of its' subscribing customers. It passes safe traffic on and captures viruses, spam or any malicious content based on the unique set preferences of...
You can have your company's mail server use the Proofpoint Essentials SMTP server for outbound mail. This will use the same scanning as the inbound mail. In addition, using the Proofpoint Essentials SMTP service will allow you to see the messages in the l...
Another way to provision users to the service is with SMTP Discovery. When enabled, SMTP Discovery allows email to be relayed to non-licensed users. Users become licensed-users when manually added within a span of 30 days, a specified number of valid mess...
Choosing the SMTP Discovery method to add customer accounts will require a certain amount of on-going management attention and administration to ensure accounts are up to date and license balances are accurate. To make this process more manageable for y...
HOW TO CONFIGURE PROOFPOINT ESSENTIALS SPAM STAMP FEATURE If this option is enabled, Proofpoint Essentials will still filter messages for spam. However, instead of moving suspected spam to the quarantine, a configurable text value (default: “***Spam***”...
Question: When I receive an email to my Office 365 account this email has failed SPF checking by Office 365 e.g. Authentication-Results: spf=fail (sender IP is xx.xxx.xx.xx) Answer: When routing mail through an Email Security service such as Proof...
The Access Control page is used to limit the permissions of a system role that is assigned to a user who has rights to access Proofpoint Essentials. There are 5 roles available to Proofpoint Essentials users and they operate with the following permission ...
When a subscribing organization is using the Proofpoint Essentials service the minimum configuration is that one single domain is filtered by the Proofpoint Essentials service and adding users to the Proofpoint Essentials interface is an essential part of...
Proofpoint Essentials filters email for viruses and spam, along with some admin/user defined rules. The service is cloud based (no on premise hardware) and acts as a go-between the internet and your mail server. This is accomplished by modifying the mail ...
USING ZIX WITH PROOFPOINT ESSENTIALS In the event that a customer is using Zix as a secure webmail application as opposed to Proofpoint Essentials encryption solution, we do support the configuration on the Proofpoint platform. To avoid any potential de...
Once a new user has been registered on the system, the user would typically receive a welcome email containing their login details for the Proofpoint Essentials Interface. If they have not received a welcome email it may be because your default new user...