Knowledgebase : Spam
       
WHY OUTBOUND LIMITS? As a committed anti-spam product, Proofpoint Essentials cannot condone the use of our platform to send out bulk mail.  Most users respect our fair usage policy and instead use dedicated email marketing systems to send out their bulk...
The Proofpoint Essentials default Spam settings should be suitable for most situations, but there are cases where some manual influence can help the system in making better decisions.  For example, marketing newsletters can be problematic in that the engi...
QUESTION: What is the difference between Spam and Opt-in Email? ANSWER: Customer-submitted messages help us to improve our spam models by providing us access to a wide variety of spam and valid mail data. Sometimes, customers are not certain whether a...
To add Proofpoint's 'Easy-spam-reporting disclaimer' footer to inbound mail, follow these simple steps: * When logged into the Proofpoint Essentials interface, click on the SPAM TAB under company or user settings (depending on which level you wish to e...
Occasionally a customer will report suddenly being bombarded by hundreds of unsolicited email messages - possibly even in other languages. This typically indicates that the customer is  the unfortunate victim of what is sometimes called an "email bomb" or...
Proofpoint Essentials does filter outbound email for SPAM. If a message is not delivered it will be recorded in the Email Logs and can be released to the intended recipient. Please note that similar messages of this nature are likely to be quarantined in ...
TICKET CREATION For these processes, we highly recommend providing the details directly in our ticketing system by attachments. Please make sure when submitting, follow these ticketing processes: Creating a ticket Updating a ticket FALSE POSITIVE (F...
Remember to enter/edit Page Settings (Summary text, Stage classification, tags) and Page Restrictions as required. OVERVIEW Google may route "internal" mail externally causing an issue with Proofpoint Essential's spoof protection. There are two options...
The Inbound sender DNS check option provides an additional layer of protection against spam and helps ensure that inbound messages that might not have a destination to bounce to are not allowed in. The proper step to address this is to get the sender to p...
WHAT IS BULK EMAIL? Email that is sent to a large list of recipients who have either directly or passively agreed to receive communications from the sender or senders. Proofpoint Essentials does not ordinarily quarantine legitimate bulk-email. In some c...
Proofpoint has a block list service named: Proofpoint Dynamic Reputation, or PDR. Proofpoint Essentials utilizes PDR for inbound email. IPs listed on PDR will block a message prior to delivery to the account. IPs listed on Proofpoint's PDR may receive a...
Proofpoint Essentials now offers protection against impostor email threats (also known as spoofing), business email compromise or CEO fraud. Suspected imposter emails are identified as inbound messages from the internet where the “from” domain is one of t...
If your IP is listed on SORBS, please follow the steps below to address your IP listing. The process to de-list your IP from SORBS is found on their SUPPORT PAGE [HTTP://WWW.US.SORBS.NET/CONTACT/SUPPORTREQ.SHTML]. NOTE: One thing to note is that you n...
ACCESSING LOGS AND REPORTING The email logs can assist in many ways. NOTE:  Email logs are only there if the message got sent and processed by Proofpoint Essentials. REPORTING SPAM FROM USER EMAIL LOGS * Log into the interface URL for your servi...
Proofpoint Essentials is powered by Proofpoint’s MLX machine learning technology. This solution examines and filters millions of possible spam attributes in every email including message envelope headers and structure, email images, email sender reputatio...
SPAM SETTINGS Spam settings can be adjusted from the Spam options tab when logged into your interface. Customise Spam Filtering Some users might need different spam filter levels, filtering turned forward only, or to manage their own filter settings. ...
HOW TO CONFIGURE PROOFPOINT ESSENTIALS SPAM STAMP FEATURE If this option is enabled, Proofpoint Essentials will still filter messages for spam. However, instead of moving suspected spam to the quarantine, a configurable text value (default: “***Spam***”...
* SPAM - unsolicited junk email / useless email that you never asked to receive.  Spam is often understood as any email that a recipient didn't want, but true Spam is something that will always carry a payload (a link to some website or stock or somethi...
Although Proofpoint by default quarantines emails with a Javascript (.js) attachment you can override this by creating a filter as shown below below: If Recipient Address IS (you can add multiples and separate with comma or semi-colon) And Attachment Na...