Knowledgebase : Anti Spam
       
As a committed anti-spam product, Proofpoint Essentials cannot condone the use of our platform to send out bulk mail. Most users respect our fair usage policy and instead use dedicated email marketing systems to send out their bulk mail campaigns. Unfo...
The Proofpoint Essentials default Spam settings should be suitable for most situations, but there are cases where some manual influence can help the system in making better decisions. For example, marketing newsletters can be problematic in that the en...
QUESTION: What is the difference between Spam and Opt-in Email? ANSWER: Customer-submitted messages help us to improve our spam models by providing us access to a wide variety of spam and valid mail data. Sometimes, customers are not certain wheth...
To add Proofpoint's 'Easy-spam-reporting disclaimer' footer to inbound mail, follow these simple steps: * When logged into the Proofpoint Essentials interface, click on theĀ SPAM TABĀ under company or user settings (depending on which level you wish to e...
Proofpoint Essentials does filter outbound email for SPAM. If a message is not delivered it will be recorded in the Email Logs and can be released to the intended recipient. Please note that similar messages of this nature are likely to be quarantined ...
When attempting to create a filter (as outlined in Knowledge Base Article Essentials Filters: Expanded Overview [1]) for an organisation or user with multiple sender/recipient email addresses or domains, you may receive an error after clicking the 'Sav...
ADMIN GUIDE STATEMENT: You can approve or block specific senders and recipients, based on the email address, domain, subdomain, attachment type, email size, words in the email or header, source country or destination country. The Anti-Spam service detec...
LIST OF FILE EXTENSIONS: MICROSOFT EXECUTABLES: .exe, .com MICROSOFT BINARY LIBRARIES: .dll MICROSOFT EXECUTABLE SCRIPTS: .bat, .pif, .scr VISUAL BASIC FILES: .vb, .vbe, .vbs OTHER VULNERABLE MICROSOFT FILES: .chm, .hlp, .inf, .isp, .lnk, .msc, .msi, ...
TICKET CREATION For these processes, we highly recommend providing the details directly in our ticketing system by attachments. Please make sure when submitting, follow these ticketing processes: Creating a ticket Updating a ticket FALSE POSITIVE (F...
The Proofpoint Essentials system has been changed in May 2015, the most notable change is the addition of Sender Lists [1] rather than the traditional adding an allow/block to the filters. The below is a listing of the End-User Sender Lists - Block ...
WHITELIST IP TO BYPASS SPAM FILTERING If an email has been blocked by Proofpoint Essentials as a result of content we can ensure further delivery of these emails by whitelisting their IP address. _To whitelist an IP so that it is not blocked as a r...
The Inbound sender DNS check option provides an additional layer of protection against spam and helps ensure that inbound messages that might not have a destination to bounce to are not allowed in. The proper step to address this is to get the sender t...
Proofpoint Essentials does not ordinarily quarantine legitimate bulk-email. That is, email that is sent to a large list of recipients who have either directly or passively agreed to receive communications from the sender or senders. In some cases howev...
Proofpoint Essentials have implemented logic into our engines to help deal with the recent Dridex campaigns in which emails contain macro enabled attachments. This could cause some legitimate outbound emails to be marked and quarantined as spam. I...
Proofpoint Essentials now offers protection against impostor email threats (also known as spoofing), business email compromise or CEO fraud. Suspected imposter emails are identified as inbound messages from the internet where the "from" domain is one o...
ACCESSING LOGS AND REPORTING The email logs can assist in many ways. NOTE: Email logs are only there if the message got sent and processed by Proofpoint Essentials. REPORTING SPAM FROM USER EMAIL LOGS * Log into the interface URL for your ...
VIEWING THE LOGS When you log into the Essentials interface, the email logs screen can be easily accessed by selecting the Logs tab on the top navigation. On the logs page, as an organization administrator you can then select the User/Distributio...
As of the release for May 2015, we no longer require individual or large filters for a safe or blocked sender. A new tab under Company Settings has been made named "SENDER LISTS." An individual list exists for Blocked or Safe senders. MANUAL ADDING T...
Proofpoint Essentials is powered by Proofpoint's MLX machine learning technology. This solution examines and filters millions of possible spam attributes in every email including message envelope headers and structure, email images, email sender reputa...
SPAM SETTINGS Spam settings can be adjusted from the Spam options tab when logged into your interface. (insert image) CUSTOMISE SPAM FILTERING Some users might need different spam filter levels, filtering turned forward only, or to manage their...
As part of the Proofpoint Essentials spam scanning, the senders SPF record can contribute to the overall spam score of the message. Proofpoint Essentials does not block an email outright for SPF entry. This is because there are a large number of domain...
Messages processed through Proofpoint Essentials go through various stages in a particular order which is outlined below for both inbound and outbound. INBOUND MAIL FLOW: * PDR - Proofpoint Dynamic Reputation [http://support.proofpointessentials.com...
If you create a filter with this option, then it will come into effect when the engine module responsible for decomposing an email into parts does not know what an attachment is supposed to be. This can happen when the MIME part doesn't have a filename...
WILDCARD CHARACTER DOES NOT WORK PROPERLY FOR CREATED ENTRY The current wildcards are the asterick (*) and question mark (?) characters. These characters are ONLY VALID in the username portion of an email address, i.e.: *@domain.com test*@domain...