Knowledgebase: Legacy Email Archive
Archive connection failing with error “There was a problem connecting to the server” when performing connection test
Posted by Warren B, Last modified by David Szoke on 12 January 2018 09:14 PM

This can be down to a number of factors, please check the items below and if the connection is still not successful log a support ticket and an archive engineer will assist.

  1. Firewall issue. Make sure your firewall is setup to accept connections on ports 143 and 993 from the following IP Addresses:


  2. Check the IMAP service on the exchange server is running

  3. Check IMAP Proxy is active. See steps in article to verify:
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