Knowledgebase: Legacy Email Archive
Archive connection test is successful and is retrieving some email from journal account but connection is often stopping
Posted by Warren B, Last modified by David Szoke on 12 January 2018 09:18 PM

This can occur if you have a Throttling Policy set on you IMAP journal account. To check if it is enabled you can turn on IMAP logging as per the Microsoft KB here: https://technet.microsoft.com/en-us/library/aa997690(v=exchg.150).aspx

Check the output log, if it contains an entry like below a throttling policy is likely to be set:

Conn:1,MaxConn:Unlimited,MaxBurst:60000,Balance:60000,Cutoff:Unlimited,RechargeRate:240000,Policy:GlobalThrottlingPolicy,IsServiceAccount:False,LiveTime:00:00:01.7187915

To disable the IMAP throttling please refer to URL here: https://www.groupware-migration.com/en/knowledge-base/exchange-2013-how-to-disable-imap-throttling.html

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