Knowledgebase: Inbound Mail Flow
Does Proofpoint Essentials limit email attachment sizes?
Posted by Aaron T, Last modified by Elvin C on 23 April 2019 06:08 PM

I'm having trouble sending/receiving emails with large attachments - does Proofpoint Essentials enforce a limit on email attachment sizes?

Standard Messaging

Proofpoint Essentials supports email attachments up to 150MB in size by default - however, many organisations' mail servers enforce a lower size restriction on attachments than this (sometimes as low as 10MB). If you are having problems sending emails with large attachments, this is most likely due to a restriction on the recipient's mail server. If you are having problems receiving email with large attachments, please consult your organisation's Tech Contact.

It is also possible to create filters to impose size restrictions on inbound and outbound emails at both an Organisation and User level in Proofpoint Essentials. For more information on this process, please see our Knowledgebase entry on Filter creation.


Encryption Messaging

Proofpoint Essentials encryption service does not use the same messaging gateway. The maximum file size when using encryption services is 35MB.


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