Knowledgebase : Provisioning
This KB article assumes that an organisation account has been created in Proofpoint Essentials, and a privileged user account exists and is being used to manage this organisation. If you have a question related to POP or IMAP, please see the knowledge bas...
This article has been migrated to our Help System HELP SYSTEM URL:  https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/000_gettingstarted/020_connectiondetails
This article has been migrated to our Help System HELP SYSTEM URL:  https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/030_domains/Proofpoint_Essentials%3A_Verify_your_domain
In order to register a domain for email relay within Proofpoint Essentials, you will need verify ownership of the domain. STEP 1: CREATE YOUR DOMAIN IN PROOFPOINT ESSENTIALS * Login to Proofpoint Essentials * Click on _Company Settings_ * Click ...
This article has been migrated to our Help System HELP SYSTEM URL:https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/000_gettingstarted/User_Provisioning_Options_-_How_to_Add_Users
Use the statements in bold text below as a guide to choose the scenario most applicable to you..  They are listed in order or preference: IF YOU HAVE CONTROL OVER YOUR MAIL SERVER AND IT'S FIREWALL, make sure that it can receive incoming SMTP (TCP port ...
Redirecting customers MX records to point towards Proofpoint Essentials is crucial to the successful deployment of the solution and ensures all email is both filtered and delivered. Since we cannot do this for you, it will be necessary to contact your ho...
This article operates on the basis that the organization in question has an active account in Proofpoint Essentials, is using our inbound email service, and has its user email addresses registered in our Interface. IMPORTANT NOTE:  If you activate Essen...
This article is to consolidate links to features available based on package level and how to configure them. Available features can be enabled under COMPANY SETTINGS > FEATURES ALL PACKAGES: Spam Settings [http://support.proofpointessentials.com/ind...
This article has been migrated to our Help System HELP SYSTEM URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/040_usersandgroups/Active_Directory_Port_Settings
This article has been migrated to our Help System HELP SYSTEM URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/040_usersandgroups/02_synching_users_and_groups_from_active_directory [https://help.proofpoint.com/Proofpoint_Essen...
This article has been migrated to our Help System HELP SYSTEM URL:  https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/030_domains/Adding_a_new_domain_to_an_existing_organization_account
This article has been migrated to our Help System HELP SYSTEM URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/090_filtersandsenderlists/How_to_Add_MailChimp's_IPs_to_your_Safe_Sender_List
When moving from one filtering service to another, or setting up for the first time, there are steps to include when setting up Proofpoint Essentials that may be forgotten outside of our standard steps. Remember to add in our IP ranges [http://support.p...
This article has been migrated to our Help System HELP SYSTEM URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/000_gettingstarted/CIDR_Breakdown_for_148.163.128.0%2F%2F19
This article has been migrated to our Help System HELP SYSTEM URL: https://help.proofpoint.com/Proofpoint_Essentials/CIDR_Breakdown_for_185.132.180.0%2F%2F22_and_185.183.28.0%2F%2F22
This article has been migrated to our Help System HELP SYSTEM URL:  https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/150_emailarchive/Configuring_Office_365_Remote_Journaling
PRE-REQUISITE These instructions are for the current archive service, not the legacy archive. JOURNALING IN EXCHANGE 2013/2016 Exchange 2013/2016 provide multiple methods for journaling including: * Remote (SMTP) journaling * A copy of all emai...
This article has been migrated to our Help System Help System URL: https://help.proofpoint.com/Proofpoint_Essentials/Knowledge_Base/Account_Management/Customer_Account_Settings  
For the smoothest deployment possible, you should go through the following four phases: 1.   ACTIVATION This gives you access to the Administration Console, with one administrative account, one organization, and one server. 2.   PILOT Add a small gr...
OVERVIEW Digests are used to allow end users to easily view a list of emails that have been quarantined. USER DIGEST The digest allows users to take the following actions when viewing a quarantined email: RELEASE ONCE Allows user to release a speci...
This article has been migrated to our Help System HELP SYSTEM URL:  https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/000_gettingstarted/Disable_Welcome_Emails
This article has been migrated to our Help System HELP SYSTEM URL: https://help.proofpoint.com/Proofpoint_Essentials/user_topics/080_disclaimers/Disclaimer_Not_Appearing_on_Outbound_Emails
This article has been migrated to our Help System HELP SYSTEM URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/010_customize/016_setupdisclaimers/Disclaimers_on_Proofpoint_Essentials
This article has been migrated to our Help System. HELP SYSTEM URL: https://help.proofpoint.com/Proofpoint_Essentials/user_topics/070_senderlists/Does_Proofpoint_Essentials_Support_IPV6_Addresses
This article has been migrated to our Help System HELP SYSTEM URL: https://help.proofpoint.com/Proofpoint_Essentials/Email_Spoofing
Once an account is completely setup on Proofpoint Essentials User Interface according to the getting started guide found, the partners/customers should wait until the top of the 30 minutes for the changes to update across Proofpoint Essentials Network bef...
This article has been migrated to our Help System HELP SYSTEM URL:  https://help.proofpoint.com/Proofpoint_Essentials/Functional_Accounts_Not_Receiving_Emails
This article has been migrated to our Help System HELP SYSTEM URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/040_usersandgroups/What_Are_Groups_and_Functional_Accounts
This article has been migrated to our Help System HELP SYSTEM URL:  https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/040_usersandgroups/How_To_Add_and_Manage_Users
This article has been updated and migrated into a new article on our Help System HELP SYSTEM URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/hostedemailservices/Configuring_Office_365_for_Proofpoint_Essentials [https://help.pr...
Situation The following steps should be taken to route email outbound from Office 365 to Proofpoint Essentials. These steps will help you provision/setup outbound mail-flow Solution * Configure Outbound Relaying on Proofpoint Essentials * C...
This article has been migrated to our Help System HELP SYSTEM URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/Other_Features/How_to_create_a_ticket_in_the_Proofpoint_Essentials_Support_portal
NOTIFICATIONS Proofpoint Essentials allows organizations to localize and customize the content of end-user system emails including the welcome email, password reset email and the quarantine digest. Content can be localized for the following languages: •...
This article has been migrated to... https://help.proofpoint.com/Proofpoint_Essentials/user_topics/010_aboutproofpointessentials/How_to_edit_contents_of_the_default_Proofpoint_Essentials_notification_emails.
This article has been migrated to our Help System Help System URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/hostedemailservices/Intermedia_Sending_Servers?mt-draft=true
This article has been migrated to our Help System HELP SYSTEM URL:  https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/040_usersandgroups/Is_it_possible_to_convert_a_user_account_to_a_functional_account%3F
Customers who have configured a masquerade domain on a virtual SMTP server may experience problems sending outbound emails through the Proofpoint Essentials platform. Proofpoint Essentials does not support the use of masquerade domains - this is because e...
WHAT IS PROOFPOINT ESSENTIALS EMAIL MANAGEMENT PLATFORM? The service accepts and processes mail on behalf of its' subscribing customers. It passes safe traffic on and captures viruses, spam or any malicious content based on the unique set preferences of...
SITUATION SMTP Discovery (another way to provisioning new users) allows email to be relayed to non-licensed users. Users become licensed-users when manually added within a span of 30 days, a specified number of valid messages are received for that uniq...
Choosing the SMTP Discovery method to add customer accounts will require a certain amount of on-going management attention and administration to ensure accounts are up to date and license balances are accurate. To make this process more manageable for y...
This article has been migrated to our Help System HELP SYSTEM URL:  https://help.proofpoint.com/?title=Proofpoint_Essentials/user_topics/040_spamsettings/Adding_a_Spam_stamp_to_message_subject_lines_%26_delivering_messages
The Access Control page is used to limit the permissions of a system role that is assigned to a user who has rights to access Proofpoint Essentials. There are 5 roles available to Proofpoint Essentials users and they operate with the following permission ...
SITUATION When a subscribing organization is using the Proofpoint Essentials service the minimum configuration is that one single domain is filtered by the Proofpoint Essentials service and adding users to the Proofpoint Essentials interface is an esse...
Proofpoint Essentials filters email for viruses and spam, along with some admin/user defined rules. The service is cloud based (no on premise hardware) and acts as a go-between the internet and your mail server. This is accomplished by modifying the mail ...
This article has been migrated to our Help System HELP SYSTEM URL:  https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/Other_Features/Using_Zix_with_Proofpoint_Essentials
This article has been migrated to our Help System HELP SYSTEM URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/020_account/Why_aren't_my_users_receiving_a_Welcome_email%3F
This article has been migrated to our Help System HELP SYSTEM URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/hostedemailservices/Why_is_SPF_check_failing_with_Office_365 [https://help.proofpoint.com/Proofpoint_Essentials/Adm...