Knowledgebase: Outbound Mail Flow
Disclaimers on Proofpoint Essentials
Posted by Joseph O'Donnell, Last modified by David Szoke on 25 January 2018 08:08 PM

How do I setup a disclaimer for outbound email?

When you avail of the Proofpoint Essentials Outbound Relay service, you can setup a bespoke disclaimer for all outbound email sent out from the registered organisation.

Simply, Login to the Interface > Company Settings > Features > Click checkbox next to Enable Disclaimers > Click Save.

Then, go back to Company Settings > Disclaimers

Two text boxes will be displayed on screen and whatever text you insert into these will be applied to all outbound email.


Can I setup two different disclaimers for one client with two domains?

Yes - simply put the users of each domain into different groups and assign the disclaimer to the group and not the organisation - this assumes the secondary email addresses are registered as separate users.

Disclaimer settings work pairs.

In order for this to work correctly both HTML and plain text disclaimers needs to be set.

If both Company Level and User Level disclaimers are set, User Level will take precedence.

However if only one disclaimer is set (plain text) for User Level and both disclaimers are set for Company Level. This will cause no HTML disclaimer to be added to your outbound email.

To confirm: This would only have no disclaimer added to the outbound mail if that user level one is indeed empty. If you are sending a plain text email and the plain text contains a value and html is blank, the use plain text will be appended

Either add a disclaimer to the empty field or remove the disclaimer where only one is displayed.
This will ensure disclaimers are added correctly.

The same logic applies to disclaimers for Groups. Both disclaimers need to be set or not displayed at all.

Filter Order of Precedence

Filter order of precedence is the following:

User > Group > Company

We will first check if a disclaimer is set at user level, if not we will check group level, then finally company level until we find disclaimers to append to outbound mail.

N.B. When making a change to a disclaimer you need to wait 5 minutes until this change is reflected correctly in your outbound emails.

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