Knowledgebase: Outbound Mail Flow
Requesting bulk email limit increase
Posted by Barry Williamson, Last modified by Elvin C on 20 February 2018 10:07 PM

Bulk sending is designed for users who need it for business-critical purposes, e.g. Recruitment consultants emailing individuals applying for a specific job(s), support users needing to update their users, accounts departments sending invoices, etc.

Please make sure you read our Acceptable Use Policy for our outbound mail.

The danger of giving all users bulk permissions is that this massively increases the risk to the company, the company’s clients and Proofpoint Essentials of a spambot (for example) causing serious IP reputation problems. When a spambot is detected, Proofpoint Essentials will shut down the infected address(es) to eliminate the risk of it causing any problems.

Standard and Bulk are the only available settings.  If you require to send more email than defined in the below daily limits, you will need to utilize an outside resource (e.g. third-party programs designed for bulk sending like  Constant Contact, MailChimp, and  There are no available settings beyond the set limits. 

  • An alternative recommendation is to set up a custom rule in your exchange outbound rules to send out e-mail for your newsletters and other bulk messages that bypasses the outbound email filtering. 

Requesting Bulk Sending

Requesting a user to be enabled for Bulk Sending (We only enable Bulk sending on a per user basis):

  1. Please submit a ticket through the portal.
    • You must have a valid support account to make this request.
    • Once your logged in please click on the Bulk Senders request button.
  2. Please complete all filed on the Bulk Sender request form.  All Bulk Sending request are subject to approval with valid justification.
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