Knowledgebase : Legacy Email Archive
       
_THIS ARTICLE APPLIES TO THE LEGACY EMAIL ARCHIVE ONLY._ (1) HOW IS EXPORTED DATA DELIVERED? Exported data is pushed to an FTPS location. The partner or customer must retrieve the data from the specified location. (2) WHAT FORMAT IS THE EXPORTED DAT...
This can be down to a number of factors, please check the items below and if the connection is still not successful log a support ticket and an archive engineer will assist. * Firewall issue. Make sure your firewall is setup to accept connections on po...
This can occur if you have a Throttling Policy set on you IMAP journal account. To check if it is enabled you can turn on IMAP logging as per the Microsoft KB here: https://technet.microsoft.com/en-us/library/aa997690(v=exchg.150).aspx [https://technet.mi...
Proofpoint Essentials Archiving does support Office 365 through SMTP (Simple Mail Transfer Protocol).  This connection method allows customers to remote journal their email to a unique SMTP address supplied by Proofpoint Essentials. This is the preferred ...
Only secure IMAP connections over port 993 are supported in the new archive solution. As an alternative we would recommend setting up an SMTP (Local Exchange) connection. This means you will send your journal reports to our archive platform using an SMT...
PLEASE NOTE THIS REFERENCE IS ONLY FOR LEGACY ARCHIVING.  PLEASE REFER TO "GETTING STARTED WITH EMAIL ARCHIVING" [HTTP://SUPPORT.PROOFPOINTESSENTIALS.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/259/17/GETTING-STARTED-WITH-EMAIL-ARCHIVING] FOR OUR UPDATED AR...
Ensure that no capital letters are being used when searching. For example, searching for aaron.thompson@maildistiller.com [1] would return results, whereas searching for Aaron.Thompson@maildistiller.com [2] would not. We are hoping to correct this beha...
After creating a new customer template within the Customers > Templates section there is no 'Enable Email Archive' checkbox under the Features tab. How can this be corrected? This behaviour is as designed. When the 'Enable Email Archive' is checked the ...